Dear Nintendo........YOU ROCK!!!!

This week I have had the privilege to experience the best customer service going. Tuesday night as Jacob was getting ready for bed he discovered that his DS wasn't turning on, even if plugged into the wall. This was tragic for him.....seriously.....so I told him to go to bed and that I would take care of it. After trying a few things I realized it wasn't going to work so off I went to find the customer service number for Nintendo. I had no wait time and it was an easy menu to follow. I explained to the guy on the phone that I wasn't sure what had happened and that it was quite possible that "Cooper" had struck but that I couldn't be positive. All I knew is it had been working the last time it had been played. Where it was not quite a year old it was still under warranty so he emailed me all the information that I needed to send it via Purolator at their cost. After asking a few more questions he reassured me that I would indeed have it back for Christmas. Wednesday afternoon we got it to Staples just before pick up and I circled the day on the calendar so I wouldn't forget when it was sent. Fast forward 2 days.......yep....you read that right.......2 days.......I have a lovely blue DS back at my house working and looking like new....they send you one out right away once they confirm something is indeed wrong with yours.......AND.......to top it off it has another year warranty on it. Sweet!!!!!!

Dear Nintendo........YOU ROCK for taking care of your customers!!!!!!!